Fly For Life Privacy Policy
Last updated: June 2026
Fly for Life (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make an enquiry, or use our services.
By using our website or providing your personal information, you agree to the terms of this Privacy Policy.
1. Who we are
Fly for Life provides supported small group travel experiences for seniors across Australia. Our goal is to make travel more accessible, safe, and enjoyable by removing common barriers such as planning, logistics, and travel support needs.
2. What personal information we collect
We may collect personal information including:
Name
Email address
Phone number
Travel preferences and enquiry details
Emergency contact details (if provided)
Any information submitted through contact forms, email, or phone
We may also collect non-personal information such as website usage data, browser type, and pages visited through cookies and analytics tools.
3. How we collect your information
We collect personal information when you:
Submit an enquiry through our website
Contact us via phone or email
Sign up to receive information about trips
Interact with our website or advertising
Provide information voluntarily during conversations or planning
We may also collect data using cookies and analytics tools such as Google Analytics.
4. Why we collect your information
We collect your personal information to:
Respond to enquiries and provide information about our trips
Plan and manage travel services
Communicate with you about bookings or travel opportunities
Improve our services and website experience
Conduct marketing and advertising (including Google Ads)
Ensure safety and support during travel experiences
We will never sell your personal information.
5. Disclosure of your information
We may share your personal information with trusted third parties where necessary, including:
Website hosting and IT service providers
Email and communication platforms
Payment or booking-related service providers (if applicable)
Marketing and analytics providers (e.g. Google)
Travel support staff involved in delivering our services
We only share information where required to operate our business or comply with legal obligations.
6. Overseas disclosure
Some of our service providers (such as Google or website platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
7. Cookies and tracking
Our website uses cookies and similar technologies to:
Understand how users interact with our site
Improve website performance and user experience
Support advertising and remarketing campaigns
You can disable cookies at any time through your browser settings.
8. Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Access and correction
You may request access to the personal information we hold about you and request corrections if needed.
To make a request, please contact us using the details below.
10. Data retention
We retain personal information only for as long as necessary to:
Provide our services
Respond to enquiries
Meet legal and accounting requirements
After this period, information is securely deleted or de-identified.
11. Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
12. Marketing communications
We may use your personal information to send you updates about our trips and services.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.